BetAlice Privacy Policy

Information We Collect

We collect personal information such as your name, email address, date of birth, and contact details when you register an account or contact us. We also gather financial information like payment details for deposits and withdrawals, and usage data including IP address, device information, and betting history to provide our gaming services. This information is collected to verify your identity and ensure compliance with Australian gambling regulations.

How We Use Your Information

We use your personal information to operate and improve our services, including processing bets, managing accounts, and personalising your gaming experience. It enables us to communicate updates, promotions, and responsible gambling reminders in line with Australian laws. We also analyse usage data to enhance platform security and prevent fraud.

Information Sharing

We may share your information with trusted third-party service providers, such as payment processors and hosting services, under strict confidentiality agreements. Disclosure occurs if required by law, including to Australian regulatory authorities for anti-money laundering compliance. We do not sell your personal information to third parties.

Data Security

We implement robust security measures, including SSL encryption, firewalls, and secure servers, to protect your personal information from unauthorised access. Access to data is restricted to authorised personnel only, with regular security audits conducted. While no system is completely secure, we continuously update our protocols to meet Australian privacy standards.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or delete your personal information by contacting us. You may also request details on how we have used or disclosed your data and withdraw consent for certain processing. For complaints, contact us first; if unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse user behaviour, and remember preferences. These include essential cookies for account security and analytics cookies for performance improvement. You can manage cookie settings via your browser, though disabling them may affect site features.

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer. We aim to respond within 30 days.

Email: [email protected]